“Prepare and ship your product back to us, return shipping options:
Any carrier if physical goods: we provide you with a shipping address for the package to be returned and you use and pay for your own return label to use the carrier of your choice.
” If virtual goods and service, you will don’t need any carrier.
“For returns, follow these steps:
-
Prepare your package for return.
-
Pack the product securely and add any documentation provided to you when requesting the return. Send your return according to the return shipping option you have selected.”
Talley J.G. Lin / CEO kvisa.cloud
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, for physical goods.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
-
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Talley J.G. Lin / CEO kvisa.cloud
